Refunds & Return Policy
Returns
Due to the availability on items, we offer exchanges not returns. Our policy lasts 7 days. If 7 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange. Exchanges are free but buyer is liable to shipping the items back
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging otherwise a $5.99 stocking fee will be charged.
To return your product, contact us at support@ejiromudje.com with your order number and item you’d like to exchange with. An address will be emailed for return to be sent.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using Tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that we offer returns as store credits only, no cash/credit refunds. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
On Discounted Products:
- All discounted products are final sale & can only be returned for an exchange or gift receipt.
- Items purchased in a SALE can only be returned for an exchange or gift receipt.
- Items must be unworn, unwashed, have original tags attached and free of stains, makeup, deodorant, or wear.
Missing/Lost or Stolen Goods
If the item you received was either lost or stolen; unfortunately we are not liable for the cost of stolen items once the item has been delivered and tracked. Please contact your local post office to track missing item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ejiromudje.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sales are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ejiromudje.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging otherwise a $5.99 stocking fee will be charged.
Damaged/ Defective & Incorrect Items
Damaged, defective, or incorrectly sent items must be reported within 2 business days of delivery. Please email us at: support@ejiromudje.com for assistance before returning.